We use cookies to ensure that we give you the best experience on our website. By continuing your visit on the website, you consent to the use of the cookies. If you want to find out more about the cookies we use, you can access our Privacy Policy.
OK
RVA eBay Sellers In-Person and Virtual January Meeting

Technical Issue with eBay Labels for USPS Ground Advantage

Discussion Topic: eBay Labels Technical Issue with USPS Ground Advantage

We faced a technical issue on December 12, 2024, impacting some eBay Labels for USPS Ground Advantage. Labels were generated with an indication of "Hazardous goods," marked with an oversized letter “H”, even though the contents were not hazardous. This issue has been resolved, but it has raised several questions and concerns.

Discussion Prompt:

We invite you to share your experiences related to this issue:

  • Handling and Communication: How did you handle this situation with your customers? Did you have any specific communication strategies that helped ease concerns?

  • Impact on Operations: Were there any significant impacts on your shipping operations due to this technical glitch, and if so, how did you manage them?

  • Resolution and Support: What support or solutions provided by eBay or USPS did you find most effective in resolving this issue?

  • Lessons Learned: What have you learned from this experience that might help you better prepare for technical issues in the future?

Your insights could be invaluable to fellow sellers facing similar challenges. Let’s collaborate and support each other in navigating these technical hurdles!

1 comment
Danielle Craun
4 months, 1 week ago

I mailed an item yesterday that was affected by this. Due to my one-day handling time policy, I couldn't cancel the label since the item had already been dispatched. I decided to inform the buyer about this issue via email. I appreciate that eBay has established seller protections. For your information, below is the email I sent to the impacted buyer.

Good morning, Ramona! I wanted to inform you that your order was dispatched yesterday. However, eBay has notified me of a mailing issue that occurred yesterday, impacting many sellers. Some items were mistakenly labeled as hazardous materials. This may affect shipping times, and I wanted to keep you informed. Rest assured, I will monitor the tracking closely and provide updates as needed. Additionally, I will reach out to my local postmaster and the postmaster in Escalon, CA to explore any possible solutions. Your patience is greatly appreciated as I resolve this matter. Thank you, Danielle💗

Danielle Craun
4 months, 1 week ago