So someone just gave you a negative feedback rating. Bummer.

There goes your unblemished record. That's going to bug you every day for the next 12 months. eBay says not to take it personally and wear it as a badge of honor. But you do take it personally, right?

What can be done to remedy the situation? How do you turn a negative view into a positive?

We'll go through a simple step by step process that will win over the most hardened neg-happy buyer.  Some steps will be obvious, but others may not come to mind in the middle of your despair.  And there's a bunch of things you don't want to do as they may make things worse, not better.

This is a presentation that you'll want to keep on file so that when the day arrives, you can turn an unhappy customer into a positive advocate quickly and effectively - and move on with your reputation in tact.

This is a presentation by Philip Jackson.  Philip has been selling full time on eBay for over 10 years.  With well over $3 million in eBay sales, he's had his share of difficult situations.  The approach we'll share at the meeting has been used very effectively to overcome some tricky buyers - and to sleep well at night again.