Rajee, Cindy, and Janene from eBay's Marketplace protections team will tell us what it's like to be on the other end of the phone when you call in with a problem. Rajee is also keen seller on eBay herself and is well-placed to look at this topic from the perspective of buyer, seller and eBay.
We'll find out what's it is like to work for eBay in this role and what a caller can do to make the process go as smoothly as possible.
In the meeting we'll present some sample scenarios (based on real past cases) where the buyer and seller have very different accounts of the issue. You the audience will be asked to comment on whether the seller is in the right, or whether the buyer should be refunded - before we hear from eBay how they adjudicated each case and why.
By understanding how eBay views cases you will leave the meeting with a much better idea of how to deal with buyer disputes should they arise, and perhaps how to avoid them happening at all.
You will learn the situations where a case is unlikely to resolve in your favor, perhaps suggesting that a directly-negotiated settlement with the buyer would be the most pragmatic resolution.
There will be time after the presentation for a general Q&A also.
Out of area participants are welcome too!